Warranty and Other Information

Warranty
We honor manufacturers warranties for the products we sell. In addition, we offer an UNCONDITIONAL SATISFACTION GUARANTEE on most of our products.

    * 6 Month UNCONDITIONAL SATISFACTION GUARANTEE - new BROOKS saddles. Return your new saddle at any time within six-months of the ship date for a full refund of the price of the saddle. Shipping will not be refunded unless there is a manufacturing defect that would make the return a factory warranty issue.
    * 30 Day UNCONDITIONAL SATISFACTION GUARANTEE - Almost everything else we sell, with a couple specific exceptions, listed below.
    * NO GUARANTEE - Books, magazines, tires and tubes that have been used. Tires and tubes must be returned in their original packaging within one week. If we can't re-sell them as new we will not give a refund.

Returns
If you return an item to us, under the guarantee terms stated above, please include a note to let us know whose name is on the transaction and what you want us to do with the item.
If you are 'Joe' but the purchase was made by Joe's wife, or Joe's company, or Joe's friend with a PayPal account, it can be quite confusing. Explain clearly what you want us to do: refund or exchange. Prior email and phone conversations are not reliable in this situation.

WBP and your Local Bike Shop
Your local bike shop is probably run by cycling enthusiasts who sincerely want to help you enjoy the sport of cycling. Their knowledge and time is a valuable resource, and they deserve your support. If they carry Brooks saddles, or Carradice or Berthoud gear, I encourage you to give them the opportunity to earn your business. It has been our experience, however, that many shops find that the local demand for these products does not warrant stocking them. The national market that we reach enables us to carry a comprehensive line of Brooks saddles and other esoteric cycling equipment.

Advertising - your club newsletter?
We enjoy supporting cycling organizations with our advertising dollars. If your club newsletter would carry a WBP ad, then please send us a copy along with the number distributed and the rate for a small ad.

Mailing and Shipping Address:
Wallingford Bicycle Parts
8509 Oak Street
New Orleans, LA 70118

toll free: 888 731 3537
local/international: 504 314 8500
fax: 504 314 1599